Challenge

With increasing competition from new global and local players in the digital remittance market, Western Union sought to acquire new digital customers and convert traditional retail customers to the new Western Union App.

Solution and Results

Understanding that some people often need help adopting new technology including getting familiar with a new financial app, we created our own version of “Geek Squads” – called “WU Crews” to help new and existing customers to start using the Western Union App.

Western Union

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Important notice to our valued clients, partners and vendors

As of March 23, 2020 our corporate office is closed in accordance with the government of Ontario shutdowns.

All AVC employees are safe, healthy, accounted for and happily working from home (okay, some more than others)! If you’re trying to reach us by phone please try us by email first—or via our new virtual switchboard: hello@avcomm.ca.

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